Closing the Loop on Electronic Referrals: A Quality Improvement Initiative Using the Care Coordination Model. Journal Article

Local Library Link: Find It @ Loyola

Authors: Fabre, JC; Andresen, PA; Wiltz, GM
Article Title: Closing the Loop on Electronic Referrals: A Quality Improvement Initiative Using the Care Coordination Model.
Abstract: Primary care providers refer nearly one-third of their patients to specialty care services. Despite provider recommendations, approximately 1 in 4 referrals are never completed. Incomplete referral rates are higher among vulnerable and medically underserved individuals. Sixty-seven percent of federally qualified community health centers report difficulty obtaining specialty care appointments and incomplete referral rates as high as 73%. Effective electronic referral processes can improve health outcomes, reduce waste, and mitigate risks. Using the Care Coordination Model as its framework, this quality improvement initiative implemented evidence-based interventions aimed at improving patient support and organizational accountability for electronic referrals.
Journal Title: The Journal of ambulatory care management
Publisher: Unknown